Everything You Need to Deliver Better Support
Everything you need to deliver better support. SafariDesk combines ticketing, automation, communication, and reporting in one easy to use platform built for modern support teams.
Everything You Need to Deliver Better Support
Where great service begins. SafariDesk combines ticketing, automation, customer communication, and reporting into one easy to use support platform.
Email Piping & Ticket Creation
Customer can create tickets simply by sending an email. SafariDesk converts emails into tickets automatically using email piping, making no request is missed! Support for Gmail and Outlook makes setup quick and familiar for your team and customers.
Unlimited Tickets
SafariDesk allows unlimited tickets and scalable user access for your support system growth without surprise costs.
- Merge duplicate tickets to keep conversation organized
- Tag and label tickets for better organization
- Add internal notes for team collaboration
Activity Stream
SafariDesk provides a real-time activity stream that keeps your entire support team up to date. Every action, ticket creation, reply, update, assignment, and internal note, all in one feed.
Service Level Agreements (SLAs)
SafariDesk lets you track tickets and SLA dues effortlessly. Create unlimited SLA plans assigned to topic, departments, or ticket filters, with overdue alerts and priority escalation to keep your team on track. Customize working hours and holidays to ensure SLA accuracy, ensuring accurate tracking and reliable customer expectations. No ticket ever slips through the crack.
In app & Email Notifications
Stay informed at all times. SafariDesk sends email notifications for new tickets, replies, and updates, while real-time in-app notifications alert you to ticket assignments, internal notes, mentions, and important announcements-all from one unified dashboard.
Tasks
SafariDesk lets you create internal to-do lists for agents. Tasks can be linked to tickets or stand alone, and ticket-related tasks help ticket agent and all task-related teams remain accountable can be used to tasks, keeping them organized from ticket threads, with alert tracking accountability and smooth workflow.
Knowledge Base Articles
Create unlimited articles and categories in your help center. SafariDesk lets you build a knowledge base for self-service and documentation. And yes, it comes at no additional cost.
Reports and Analytics
Track all key support metrics from one place. SafariDesk gives you a full report and analytics dashboard to monitor response time, resolution time, ticket volume, agent performance, and customer satisfaction.
Plus so much more...
SafariDesk includes many more features and tools to make support easier. From ticket organization and collaboration features to powerful workflow tools built to keep your team ahead.
01Private and public tickets
02Custom workflows and collaboration tools
03Automation and smart assignment rules
04Activity stream and real-time notifications
05Integrations and extensibility options
06Customer satisfaction tracking and more
Features at a Glance
SafariDesk brings together ticketing, automation, customer communication, and reporting into one easy to use support platform.
Ticketing & Channels
- Email-to-ticket workflows
- Web form ticket creation
- Chatbot ticket creation
- Merge duplicate tickets
Workflow & Team Operations
- SLA plans
- Tasks and ticket threads
- Internal notes
- Custom workflows & collaboration
Self-Service & Insights
- Knowledge base
- Reports & analytics
- Customer portal
- Customer satisfaction tracking
Common Questions About SafariDesk Features
Quick answers about channels, SLAs, knowledge base functionality, and reporting.
See How SafariDesk Fits Your Support Workflow
Start a free trial or talk to our team about your ticket volume, SLA requirements, and support process.