# SafariDesk

> SafariDesk is a help desk and ticketing system for small and mid-sized support teams. It provides shared inbox management, email-to-ticket workflows, SLA controls, knowledge base, and customer communication — available as a cloud-hosted service or a free open-source self-hosted Docker deployment.

## Products

- [SafariDesk Cloud](https://safaridesk.io/en-US/cloud): Fully managed cloud help desk. 30-day free trial. No infrastructure required.
- [SafariDesk OS — Self-Hosted Open Source Helpdesk](https://github.com/SafariDesk-OS): Free self-hosted helpdesk solution. Deploy on your own server with Docker Compose. No per-agent fees, full data ownership. Optional paid support available.
- [SafariDesk Ticketing](https://safaridesk.io/en-US/products/ticketing): Core help desk platform — shared inbox, ticket ownership, SLA workflows, email-to-ticket intake, reporting and analytics.
- [Pulzy](https://pulzy.io/): Standalone customer satisfaction platform — CSAT surveys, automated post-resolution dispatch, feedback scoring, and trend analytics.

## Key Features

- Shared inbox for support emails — centralises email-driven support without replacing existing CRM
- Email forwarding setup — forward one support address into SafariDesk to start
- Ticket ownership and assignment — agents own tickets, managers have visibility
- SLA workflows — define response and resolution time targets with escalations
- Tamper-proof audit log — permanent, searchable activity timeline of every ticket action (replies, notes, status changes, assignments)
- Alternative context — practical option for teams comparing Zendesk, Freshdesk, Help Scout, Chatwoot, Zammad, and osTicket
- Knowledge base — internal and customer-facing article management
- Reporting and analytics — ticket volume, response time, agent performance
- Multi-channel: email, live chat, WhatsApp, Telegram, Slack, Microsoft Teams, Twilio SMS
- Customer satisfaction (CSAT) surveys
- Role-based access control — admin, agent, supervisor roles
- Custom domains — each workspace gets its own subdomain
- 30-day free trial on cloud; self-hosted (SafariDesk OS) is free forever

## Self-Hosted Deployment

SafariDesk OS is a free open-source self-hosted helpdesk solution for teams that need full infrastructure control. Key facts:

- Docker-based deployment — runs on any Linux server with Docker Compose
- Free to use forever — no per-agent or per-ticket fees on self-hosted tier
- Full data ownership — your database, your server, no data sent to third parties
- Same feature set as SafariDesk Cloud
- Ideal for: data residency requirements, regulated industries, teams with existing infrastructure
- Optional paid consulting and support services from the SafariDesk team
- GitHub: https://github.com/SafariDesk-OS

## Target Audience

Small businesses, startups, IT support teams, and customer operations teams (typically 1–50 agents) that need structured ticket workflows — either as a cloud service or self-hosted on their own infrastructure — without the complexity and cost of enterprise tools like Zendesk or Freshdesk.

SafariDesk is not intended to replace a full enterprise ITSM suite with CMDB and change management, or a full CRM system.

## Pricing

- Cloud: Free 30-day trial; paid plans from $9/month. See [cloud pricing](https://safaridesk.io/en-US/cloud).
- Self-Hosted (SafariDesk OS): Free forever. No per-agent fees. Optional paid support from the SafariDesk team.

## Company

- Website: https://safaridesk.io
- Support: support@safaridesk.io
- GitHub (open source): https://github.com/SafariDesk-OS
- LinkedIn: https://www.linkedin.com/company/homesafaridesk
- YouTube: https://www.youtube.com/@SafariDesk-HelpDesk

## Key Pages

- [Home](https://safaridesk.io/en-US/): Overview of SafariDesk help desk platform — cloud and self-hosted
- [Features](https://safaridesk.io/en-US/features): Full feature breakdown — shared inbox, SLA, KB, reporting
- [Cloud Version](https://safaridesk.io/en-US/cloud): Cloud-hosted deployment and pricing
- [SafariDesk OS on GitHub](https://github.com/SafariDesk-OS): Self-hosted open-source Docker deployment
- [Products](https://safaridesk.io/en-US/products): Product overview and comparison
- [About](https://safaridesk.io/en-US/about): Company values and mission
- [FAQs](https://safaridesk.io/en-US/faqs): Common questions about features, setup, self-hosted deployment, and Docker
- [Contact](https://safaridesk.io/en-US/contact): Get in touch with the SafariDesk team
- [Join / Sign Up](https://safaridesk.io/en-US/join): Create a free SafariDesk workspace