Start Managing Customer Tickets with SafariDesk
SafariDesk is your all-in-one help desk and ticketing system built to make customer support simple, organized, and efficient.
50+ Reviews
by over 100+ growing teams satisfied clients
We believe customer support shouldn't be complicated. At SafariDesk, we make it simple, clear, and built for real teams.
Everything You Need for Support
(01) Smart Ticketing System
Smart Ticketing System
SafariDesk’s ticketing system is the backbone of your support operations. It organizes requests, automates routing, and supports multiple ticket workflows so every type of issue follows the right process. From creation to resolution, teams have full visibility and control, ensuring nothing slips through the cracks.
(02) SLA Management
SLA Management
With SafariDesk’s SLA Management, every support commitment is tracked with precision. Set clear response and resolution times, define priorities, and let automated escalations keep your team on schedule. You’ll always know what needs attention first ensuring deadlines are met and customers receive the reliable service they expect.
(03) Notification Alert
Notification Alert
In the field, timely communication is everything. Our Notification Alerts system ensures that no critical signal is missed. Instantly deliver real-time pings to agents, managers, and stakeholders across multiple channels (email, mobile, browser). From initial ticket assignment to automated escalation based on looming SLA breaches, we guarantee the right people have the right information, right now.
(04) Task Management
Task Management
SafariDesk’s Task Management brings structure to complex support cases. Break down tickets into linked tasks, assign them to the right teams, and monitor progress through defined milestones. Every task stays connected to its ticket, ensuring alignment and faster, coordinated resolutions.
(05) Customer Portal
Customer Portal
Within the SafariDesk Customer Portal, users have instant access to a built-in Knowledge Base designed to help them find solutions quickly. Whether they’re troubleshooting an issue, looking for setup guides, or checking known fixes, the portal provides clear, searchable information right at their fingertips.
(06) Knowledge Base
Knowledge Base
With SafariDesk’s Knowledge Base, your entire support team shares one collective brain. As agents resolve issues, their solutions automatically enrich your knowledge library. The next time a similar ticket comes in, answers are already waiting creating a cycle of continuous improvement and faster resolutions.
Our Achievements That Speak Louder Than Words
Efficient, affordable, and proven, SafariDesk makes managing support simpler, smarter, and more cost-effective.
Switch to SafariDesk: Smarter Support, Faster Results
SafariDesk is built by a small, passionate team focused on helping businesses handle their customer support tickets effortlessly and efficiently
Adopted by a growing number of teams across industries.
Think of us as the mom-and-pop shop of help-desk software small enough to care, experienced enough to get it right.